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Oregon Governor John Kitzhaber Enjoys Our Own Berry UP! – In Korea

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Posted October 7th, 2011 in News, Posts

 

Oregon Governor and First Lady Enjoy BerryUP! in Korea

 

There is so much economic bad news these days that many psychologists are talking about a collective “depression” not economic but emotional amongst Americans.  In light of the fact that the news is full of the exporting of jobs to foreign countries, Oregon Fruit is successfully exporting our delicious Berry UP! beverage base to Korea made by Oregonians from fruit grown in Oregon.  Even the Governor’s office is taking notice.  Asian consumers love the fantastic fruit we grow in the Pacific Northwest. They are drawn to the health benefits as well as the quality. On a recent trade mission to Asia, Oregon Governor John Kitzhaber, the first lady and Oregon Director of Agriculture, Katy Coba enjoyed their BerryUp! smoothies with the Managing Director of Café Bene, Mr. Hwang and our agent Claire Kim from G&L Food Co. Look at Ms. Kim sporting her Oregon Fruit shirt!

The Governor’s office reports that Oregon Exports are one of the bright spots in the state’s economy with international trade growing by 19%.  Oregon Fruit Export Sales Manager, Bryan Brown, would like to think we had a hand in this growth. Bryan has been selling Oregon Fruit in many forms internationally for years. He has A LOT of frequent flyer miles. Our canned fruit is found on the shelf all over Asia, the United Arab Emirates,  in South Africa,  India and Indonesia, we pack a private label for canned customers in Australia and New Zealand and now we are selling BerryUP! in Korea and China!  Berry UP! is delicious fresh tasting fruit you can pour for creating cocktails, mocktails, smoothies, shakes dessert toppings and more. In the US it is the foundation for the signature drink menu at Ruby Tuesday restaurants all over the country and soon to be found in more and more restaurants and college campuses.

 

A Grocery Store in Abu Dhabi

 

The international markets are an interesting and challenging opportunity for us as we are still a very small business by American standards and represent something of the American dream-a family owned and operated business.  Bryan partnered with another small business in Korea- G&L Food Co., Ltd established in November 2004 with a company mission to create the best value for customers, and employees developing, marketing and selling high-valued foods and food ingredients all over the world. It’s a small company comprised of just 15 employees. They import and distribute our products in Korea and one of their major customers is Caffe Bene. Caffe opened their first store in 2008 and are up to 600 stores throughout the country now! Caffe Bene built their success by differentiating themselves from western café chain brands such as Starbucks using marketing tools like promoting through celebrities and product placement in soap operas or movies to appeal to the younger generation.

The Oregon Fruit Chinese business was developed by our own Dey Tu, IT Manager turned salesman.  Dey is a naturalized American citizen who started his career handling our IT department at Oregon Fruit about 11 years ago.  When our President, Joe Peterson decided to try to export BerryUP! to China he looked around the table and found a native Chinese speaker and said “your it” and Dey responded to the challenge. Today you can find BerryUP! in a 200 restaurant chain in China called “Houcaller”.      

That’s the way things happen at Oregon Fruit, a little like the way I became the Queen of Tarts- Joe looked around the table and said “your it”.   Working for a small company is a fun experience. We get to try new things, step out of our comfort zone on a regular basis and explore new territory. Sometimes that territory is THE WORLD!  If Joe wants to take our products to the Moon I am going to duck. 

 

Sushi Smackdown Blueberry Style

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Posted September 23rd, 2011 in News, Posts

I am a huge fan of the Food Network competition shows and recently, to my delight, I found out about a pilot being filmed in Sacramento called Sushi Smackdown. Four local restaurants are competing for bragging rights to the best sushi in town.  There were four rounds on four consecutive nights. They serve 18 sushi items over a three hour period served family style. You sit at tables with strangers, share sushi, sake and laughs while voting on your favorite items. IT WAS CRAZY- loud, raucous, delicious and way over the top.  One restaurant pulled out after week 3 citing “management meltdown”. This is not for the rookie restaurateur.

The second time we went we actually employed strategy so as not to eat ourselves sick.  The second restaurant was A LOT better than the first and we were excited to be on hand when my local sushi place, Miso, located walking distance from my house, won first place! 

My dining companions Kelly and Kitty and I had a blast.  Our table mates were delightful-two young Asian men one a student and the other a former sushi chef turned HR manager and a really nice couple I would enjoy getting together with again.  I would be sharing a photo but I look really bad in it and I am way too vain to share such an ugly picture.

During a brief food interlude I lamented to my tablemates that I really wanted to write about this experience and I was having a hard time working Oregon Fruit into Sushi and then it hit me-Dessert Sushi!!!  I shared my idea and we brainstormed.  I met my friend Kitty at a cooking class so she is a creative cook and has already shared some good new Oregon Fruit ideas.  So for today I give you: BLUEBERRY SUSHI!!!  I have to say, it rocks!  I think I will run it by Miso to see if they want to use it at their next Sushi Smackdown. 

Customer Service Still Alive at Oregon Fruit

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Posted September 16th, 2011 in News, Posts

I just got off the phone with a company that exemplifies the downside of technology.  If you want to cancel one of those online subscription services it appears to be impossible. The goal is to frustrate the customer into giving up and just leaving the subscription active. After all….its only X$ per year.  The cancellation instructions are 10 pages long!!!! 

Oregon Fruit is an old fashioned company-in a good way.  We have a live person “Anna” who answers our consumer line. She is actually nice and her goal is to actually solve the customer’s issue. Our corporate culture still supports old fashioned values: integrity, responsibility, producing the best possible product and satisfying the customer.

Some people call or write to find out where they can buy our products, some have trouble with one of our recipes (hard to believe, but the Queen makes mistakes on occasion), sometimes people even have complaints about our products or questions about the expiration dates.  Anna patiently tries to find a solution and for the most part folks leave their conversation with her very happy. Sometimes they even call her back just to chat.  We are still making friends at Oregon Fruit and that is refreshing.

The retailers that sell our products know that we are going to take care of the customer whatever it takes and in the end it makes both of us look good. Not sure why more companies don’t get that but I just wanted to share a couple of letters that we have received just in the last month that highlight how seriously we take this and what a great job Anna does.

 Dear Oregon Fruit Products Co,

Earlier this month I sent you a cherry pit I found in a pie I made using your product.  On the label of that can there was an “Outlaw Pit” program.  Last week I received a replacement can of cherries in the mail with an enclosed letter informing me that the “Outlaw Pit” program ended four years ago.  Imagine my surprise that I had that can of cherries in the pantry for that long.  It sure didn’t diminish the high quality of the fruit.  As impressed as I was with that bit of information I must say I was blown away with the integrity of your company to replace my can of fruit after such a lengthy period of the program being discontinued.  Many thanks to you for the wonderful products you produce and for standing behind them which unfortunately is becoming a thing of the past in America today.  My hat’s off to you and a resounding round of applause.  Kit, Portland

 And Peggy in Indianapolis had been disappointed to get several cherry pits in a can of cherries she bought at Wal-Mart.                               

This is Anna’s response:

Dear Peggy,

It is rare to have a can of pitted cherries with lots of pits.  They are machine pitted, and if you have the can code on the bottom of the can that would be helpful, our quality control will be able to go back to the production records to access any issues for processing that day.  I know that this was a huge inconvenience for you, I will send you free product to replace the cherries if you could send me your address I will replace the fruit. Thank you for bringing this incident to our attention.  Again, I apologize for the inconvenience this caused; I would be equally disappointed too.  Anna, Consumer Division

 And Peggy’s response:

Thank you so much for the cans of cherries.  I wanted to let you know I sent Wal-Mart a message.  It went something like this: I just wanted to send you an update on a complaint I had earlier.  I bought a can of cherries and they had 5 pits in it.  I had company and was very upset.  I just wanted you to know the company has taken care of it. They said it was unusual and they sent me several cans to make up for the bad one.  I waited till I used most of them to send you this message.  The cans I opened were just fine and I wanted to let you know that.  I thought they took the matter to heart and I was very impressed with their follow up. I will be buying this product in the future.  Thank you for your time. Peggy, Indianopolis

From Melinda in Portland: I can’t tell you how much I love your canned fruit! In these tough times … what a comfort and a joy to find something that is as good/or better, as what I remember as a kid!  Case in point, your canned Bing cherries are like I am 7 swinging from my uncles 70 year old cherry tree … Your canned fruit is now a regular stable in my pantry … IT CAN’T GET MUCH BETTER – AWESOME PRODUCTS … Keep it up – Blessings and Good Profits to you and your growers … Thank You! And I don’t have to can it!  Yours are just the best!

The expiration codes are obvious on the top of our cans. They say “Best Used By October ___”.  We started doing this about 20 years ago. No one made us. It was just our way of ensuring the highest quality product for your recipes. If you have product in the cupboard past the date it is not dangerous it just might not look its best.

If you have questions, just call Anna at (800)394-9333

 

“Cherry Jubilee” at Historic Deepwood Estate in Salem

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Posted August 25th, 2011 in Healthy Tips, News, Posts

Hello there! My name is Maureen McShane, and I am the Executive Assistant  for Oregon Fruit Products Co. and this week’s guest blogger. 

Salem, Oregon, is known as the Cherry City, the capital city of Oregon and the home of Oregon Fruit Products.  The Historic Deepwood Estate’s summer fundraising event is known as Cherry Jubilee, so it was natural that they asked OFPC to partner with them.  We provided the caterer with our canned Red Tarts, Dark Sweets and Royal Anne cherries.  Our #10 institutional size cans were used as centerpieces with our Dark Sweet Cherry labels on them.  The event was held on a beautiful Friday night in August and the gardens could not have been more beautiful.  The 50s and 60s theme had people in poodle skirts, bobby socks and Hawaiian shirts.  The placemats were old 78 rpm records and there was a cherry red Cobra on the grounds in keeping with the theme. 

 

The Queen Anne Victorian home at Deepwood was built in 1894 and the gardens were formally designed in 1929.  They have matured into today’s wonderful mixture of gardens that delight visitors for a leisurely walk or a wedding or other celebration.  Sunset Magazine named Deepwood as one of the four “Best Historic Homes” in its “Best of the West” section in 2002. 

The cherry entries in the menu consisted of spinach salads with manchego cheese, sliced almonds, a cherry sherry vinaigrette dressing along with each of our cherry varieties.  That choice was way more tasty and healthy than croutons!  The desserts consisted of Italian panna cotta topped with a Royal Anne, Dark Sweet Cherry brownies and mini tarts made with our Red Tarts.  They were the perfect size so all three could be eaten without guilt! 

Maureen at the Silent Auction-Tough Duty but someone had to do it.

 

Blogger Berry Fest!

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Posted August 5th, 2011 in At the Farm, News, News in Produce, Posts



Last weekend on the end of our vacation, Kaitlin and I flew into Portland for the Oregon Berry Festival.  Two of our favorite bloggers, Leela Ross from The Kitchn and Kimberly Morales from Poor Girl Eats Well  joined us for the festivies.   Leela and Kimberly had already spent the day on Friday with Oregon Fruit Folks touring a local farm with Phil our field man and then the cannery with Bryan Brown.  Leela has some great pictures of their day posted on her blog.  I think Kimberly will be talking about it this weekend as well.

                                                                                                                                 

The first ever Oregon Berry Festival was a great event put on the Oregon Berry Commission at the Ecotrust Building in the Pearl District of downtown Portland.  Kaitlin and I took over the booth from John Doyle and Thea and we were immediately slammed!  We sampled Berry UP! with lemonade until we ran out and handed out lovely mini blueberry tarts made by Oregon Fruit’s  own Ashley Nasbe. Both items were a huge hit.

Lots of folks had the chance to try fresh berries outside, then came in to the trade show area to sample products made from local fruit.  People seemed pleasantly surprised at how easy the tarts were to make with Oregon Fruit Blueberries.  We finally got a chance to look around after we ran out of everything and we got to sample some things.  The highlight for both of us was a Meyer Lemon sorbet with huckleberries!

In the evening, we had the pleasure of attending the Gala Dinner at the Heathman Restaurant and Bar and what a dinner it was!

Chef Phillippe Boulout and Chef Michael Stanton prepared a 5 course extravaganza with Oregon berries represented for each course. We began with Blackberry Martinis and a Blackberry Foie gras crostini. 

The salad course consisted of mixed greens, local goat cheese and fresh Oregon Strawberries-some of the sweetest most flavorful strawberries on earth.  The fish course featured Chinook Salmon with a red raspberry reduction.  This was followed by an Anderson Ranch Lamb Chop (and you already know how much I love lamb) with a lovely cranberry jus from the Vincent Family Farm.  Kaitlin is not a lamb lover even though she is one quarter Greek but she loved this lamb!  The next course was Oregon Bison Au Poivre with Marionberry salad. I have never had Bison before and it was delicious and tender. 

The grand finale was a Berry Trifle like none I have ever eaten.  It was HUGE and no one thought they would be able to finish it but some of us were licking the glass when it was done (I’m not mentioning any names here!). All the berries were included: Blueberry, blackberry, strawberry, marionberry, raspberry with biscuits adn creme chibouste. 

The only thing that surpassed the food at this dinner was the company.  I felt quite honored to be able to hang around with two ladies that are as passionate about food as I am.

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